Skip to content

Getting started

Start with your store URL.

Gengage is an AI shopping assistant for ecommerce stores. It helps shoppers find products, compare options and ask product questions. Self-service setup starts with your public website; our integration team prepares the assistant for your store before installation.

Start setup

Source: G2.com, Inc. ·

How do I set up Gengage?

Create an account, enter your store URL and review the information found on your public pages. Confirm your ecommerce platform, choose your monthly plan and complete checkout. You do not need to prepare a product feed or connect a backend API to begin.

The setup preview is an illustrative conversation using information found on your site. It is not a live assistant. If a page cannot be read, you can continue and the integration team will review the site during setup.

See how installation works

What does the $1 first month include?

The $1 USD first month offer applies to all self-service plans: Starter, Growth, Pro, and Scale, including tax and all usage. Enterprise is quote-led and does not include this offer; contact our team for a tailored quote. From month two, your chosen plan renews monthly at its full price, including tax. These self-service plans are separate from the tailored packages on our pricing page.

  • Starter: $40/month, including 100 conversations.
  • Growth: $90/month, including 300 conversations.
  • Pro: $550/month, including 2,000 conversations.
  • Scale: $1,400/month, including 5,000 conversations.
Explore tailored packages

When does billing start?

Billing starts at checkout, before installation is complete. Checkout shows the selected plan and renewal date. A conversation counts all messages from one shopper within one calendar day in Istanbul time; page views do not count. Changing browser or clearing cookies may count as a new shopper.

Overage billing is currently inactive. Any future activation will be announced in advance; the disclosed rate is $0.50 USD per conversation above the plan allowance from month two. The first month includes all usage.

How soon can I install the assistant?

Our integration team usually enables the assistant within 12 hours of payment. This is an expectation, not a guaranteed activation time. We email you when it is ready or if we need more information.

Once setup and store ownership checks are complete, your account provides one script to install through Google Tag Manager or your theme. The team guides you through installation and validates the capabilities available on your store.

Can I change plans or cancel?

Your account shows setup progress, billing and conversation usage. You can change your plan or request cancellation there. Cancellation takes effect at the end of the billing period; refund requests are reviewed manually. Detailed reporting becomes available once your assistant is live.

Understand revenue measurement