Put the shopping journey first.

A shopper who is unsure about size, fit or compatibility needs a clear next step. Gengage brings product-specific question invitations onto the shopping journey, helps shoppers express their needs and makes the differences between products visible. Your audience can include visitors who have never opened a support request.

See the product-page Q&A example based on Arçelik product facts, natural-language vehicle discovery, a visual mattress comparison and the Otokoç sales-lead workflow. The examples let you inspect the intended experience; the linked merchant sites let you explore it in context. Confirm your store's live capabilities during setup.

Gorgias combines a helpdesk with Shopping Assistant capabilities, including recommendations and proactive product questions. For a sales-led purchase, go beyond a feature checklist: put your own product questions and buying journeys through both experiences.

In the anonymized July 1–31, 2026 retail study, revenue per product-page visitor-day was ₺46.88 with Gengage versus ₺38.07 in control: a rounded +23% relative lift. The study used sticky 80/20 user-level assignment. A visitor returning on another day contributes another visitor-day.

This is a scoped Gengage-versus-control result, not a Gorgias benchmark or a forecast for your store. Use it to examine the measurement approach, then plan your own test: randomly assign eligible visitors, keep assignments stable and compare revenue per visitor, including people who never chat.

Gorgias offers shopping sales reports and Convert campaign-message A/B tests. Gengage's commercial case should be judged on the complete purchase journey and incremental revenue. Use conversations with and without recorded purchases to identify the questions and friction behind the result.

Gengage self-service starts with your public store URL; no custom feed or backend API is required to begin. The team checks your store and provides an installation script. Gorgias's documented AI Agent setup requires a connected Shopify store; additional app Actions are optional at launch.

Gengage self-service uses shopper-day conversation allowances; page views do not count, and overage billing is currently inactive. Gorgias uses ticket and outcome-based AI fees, which can both apply to a fully AI-resolved ticket, plus applicable overages. Compare a complete monthly quote at your planned audience coverage and confirm required spending controls.

Test product facts, missing information and fallback behavior before launch. Gorgias documents grounding, answer checks and human handover; it also lists SOC 2 Type II, SSO and two-factor authentication. Review Gengage's deployment-specific data handling, access, retention and security documentation with our team.

Checked October 29, 2026. Published by Gengage. Our recommendation reflects a commerce-first buying goal; competitor descriptions use these official sources.